FAQs

Shipping & Handling

Cord Blood Shipping & Handling - FAQs

How does C-section affect the cord blood collection process?

C-section collections are drawn directly from the cord, or your doctor can deliver the placenta into a sterile tray and then draw from the fetal side of the placenta. Studies comparing vaginal vs. cesarean delivery show that the collection volumes are comparable.

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How is my baby's cord blood sent to your laboratory?

The One-Step Shipping SM service makes returning your baby's kit to our lab as simple as a single phone call. After the collection, the labor and delivery staff will return the collection kit to you or a designated family member. The collection kit is pre-labeled and is ready to be shipped "as-is."

To take advantage of One-Step Shipping through Quick International, simply call the courier after your baby's birth, and then relax with your new baby. With one simple phone call, your collection kit will be picked up directly from your hospital room. CBR's automated tracking system will monitor your shipment until it is safely delivered to our lab. You will receive confirmation from us as soon as your sample is received and processed.

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How long will my baby's cord blood stem cells remain viable in the kit after collection?

In general, the larger the sample collected, the longer the time allowance. For the best results, we want our clients to have the largest collection possible and to get the sample back to us as soon as possible. We request that each sample be received at our laboratory between 24 to 32 hours after collection. To be safe, we should receive the sample no later than 36 hours after the collection is performed. The One-Step Shipping option through Quick International Courier, typically delivers collection kits to CBR's Arizona facility from anywhere in the U.S., in less than 24 hours.

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Do the cord blood stem cells have to be kept at room temperature before shipping?

Yes, the cells should be kept at room temperature. Not surprisingly, stem cells like body temperature. Never refrigerate the kit, expose it to freezing temperatures or extreme heat like in a closed vehicle or car trunk.

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What if I do not live in the U.S.?

We proudly serve clients in nearly all countries around the world. International couriers are available to provide customs clearance and guarantee delivery to our laboratory within 36 hours of collection.

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